Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions 2 days ago Share Save James Delaney , BBC Scotland and Liv McMahon , Technology reporter Share Save Getty Images Users of Lloyds Banking Group apps reported the error on Thursday Lloyds Bank, Halifax and Bank of Scotland customers have voiced shock and concern after being able to see some other users' transactions on their banking apps. The glitch meant they were able to view charges and payments made by other people. One Halifax customer has told the BBC she saw "loads of transactions" she did not recognise in her app - which together totalled more than £1m. Lloyds Banking Group, which owns all three banks, has apologised for the issue - saying it had been resolved and will be investigated. It has not responded to questions from the BBC about how many customers were affected. But one woman told BBC News she was able to see the accounts of six different users on the Bank of Scotland app, including some National Insurance numbers, over a 20-minute period. The 55-year-old from Kirkcaldy, Fife - who didn't want to be named - also reported being able to view benefits payments from the Department of Work and Pensions (DWP), which use National Insurance numbers of recipients as a payment reference. 'Blind panic' Helen Jermy, who has two accounts with Halifax, described seeing numerous transactions she didn't recognise, including payments of £800,000 and £271,000. "At one point, I had over a million pounds showing as paid in," she told BBC News. Stephanie Flynn, a Bank of Scotland customer in Aberdeen, said she went into a "blind panic" after seeing a list of unrecognisable payments in her app on Thursday morning. "I didn't recognise any of them and I just had no idea what was going on," she added. Stephanie said seeing £25,000 worth of unknown transactions in her account and not being able to reach Bank of Scotland support was a "really scary experience" Lloyds Bank customer Carl Lewis told the BBC opening up his app on Thursday morning to see transactions unconnected to him made him "very concerned about the safety of my details". "It was the full history of the account that I could stroll through month by month, including direct debits to the DVLA where the car registration number is shown," he said. Sam Harris, who has an account with Lloyds Bank, discovered the glitch at around 07:20 GMT. "I saw nearly £3,000 had gone in and thought that must be someone's salary and it said where their salary had come from," he said. He told the BBC it had made him "really worried" about his information or details being similarly disclosed to other users. Meanwhile another user, Asha, described feeling panicked after seeing unknown transactions on her app - especially as their figures appeared to match the totals of her back account. "I assumed I was hacked or a fraud had went on," she told the BBC. "I genuinely thought someone had cloned my
Originally reported by BBC Technology. Published on ABN12.